Privacy Policy

Voyage Testing (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you interact with our services, website, communications, or mobile testing operations.

By using our services, you consent to the practices described in this policy.

We may collect personal identification information including your full name, date of birth, government-issued identification details, address, phone number, email address, employer or agency information when applicable, and other details necessary to schedule and perform services.

Depending on the service requested, we may also collect sensitive information such as fingerprint data, DNA collection documentation, drug testing documentation including chain-of-custody forms, background screening information, and related records required to properly complete the requested service.

We may collect appointment details, service location information, payment records, communications with our staff, and other administrative information necessary to deliver services.

When interacting with our website or digital communications, we may automatically collect technical information such as IP address, browser type, device information, pages visited, time spent on the site, and similar analytics data through cookies or related technologies if enabled.

Your information is used solely for legitimate business purposes including scheduling appointments, verifying identity, maintaining accurate records, performing specimen collection services, processing payments, communicating service updates, providing customer support, meeting legal and regulatory requirements, and improving operational quality.

Sensitive testing information is not used for marketing purposes.

We may disclose information only when necessary to fulfill service obligations or comply with legal requirements.

This may include sharing information with accredited laboratories performing analysis, employers or agencies that ordered the test, courts, attorneys, government entities, background screening partners, payment processors, and administrative service providers.

We may also disclose information when required to comply with subpoenas, court orders, law enforcement requests, regulatory obligations, or to protect against fraud or threats to safety. We do not sell, rent, or trade personal information for monetary value.

Test results and sensitive data are released only to authorized parties including the individual tested (with proper identity verification), the employer or agency that requested the service, designated legal representatives, or courts and regulatory bodies as required.

Verbal disclosure of results is not provided without appropriate verification procedures. Voyage Testing implements administrative, physical, and technical safeguards to protect personal information, including secure storage of records, restricted access controls, password-protected electronic systems, staff confidentiality training, and secure transmission practices when sharing information.

Although we take reasonable precautions, no system can guarantee absolute security against unauthorized access.

Records are retained only for the period necessary to fulfill business, legal, and regulatory requirements, after which they are securely destroyed or anonymized.

Because our services are mobile, testing may occur at client-selected locations; clients are responsible for providing an appropriate private environment, and our staff will make reasonable efforts to maintain confidentiality during on-site services.

By providing your phone number or contacting us electronically, you consent to receive communications such as appointment confirmations, reminders, service updates, and follow-up messages via phone, text, or email.

Message and data rates may apply depending on your carrier. You may opt out of text communications at any time by replying STOP or contacting us directly. Email communications may not always be encrypted, and clients acknowledge the inherent risks associated with electronic transmission.

If our website uses cookies or analytics tools, these technologies may collect non-personal information to improve performance, functionality, and user experience. You may disable cookies through your browser settings.

We do not knowingly collect personal information from minors without the consent of a parent or legal guardian, and services involving minors require proper authorization documentation.

Depending on applicable laws, you may have the right to request access to your personal information, request correction of inaccurate data, request deletion where permitted by law, withdraw consent for certain uses, or inquire about how your data is handled. Requests may require identity verification before processing.

Our website or communications may contain links to third-party services or partners, and we are not responsible for the privacy practices of those external entities.

Voyage Testing is not liable for unauthorized access resulting from circumstances beyond our control, including cyberattacks, natural disasters, or failures of third-party systems. We reserve the right to update this Privacy Policy at any time, and updates become effective upon publication.

In accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information.

These rights include the right to know what personal information is collected, used, disclosed, or sold; the right to request deletion of personal information collected from them, subject to certain exceptions; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of personal information; and the right not to receive discriminatory treatment for exercising privacy rights. Voyage Testing does not sell personal information as defined under the CCPA.

California residents may submit requests to access, correct, or delete their information by contacting us using the information below. We will verify the identity of the requesting party before processing any request and will respond within the timeframes required by law.

Certain information may be retained as necessary to comply with legal obligations, complete transactions, detect security incidents, or exercise legal rights.

For questions about this Privacy Policy or to exercise your privacy rights, please contact Voyage Testing at 1111 6th Ave Street 550, San Diego, CA 91942, by phone at (858) 416-8956, or by email at voyagetesting@yahoo.com.